Return Policy

At Toy Impex, customer satisfaction is our priority. Please read the following policy carefully before requesting a return, exchange, or refund.

1. Eligibility for Return or Exchange

Returns and exchanges are only accepted in the following cases:

  • The product received is damaged, defective, broken, or has a manufacturing defect.

  • The issue is reported within 48 hours of delivery.

  • The product meets all return eligibility conditions mentioned below.

Any claims raised after 48 hours of delivery may not be accepted.

2. Manufacturing Defects

If you believe your product has a manufacturing defect:

  • Please provide clear photographs and a short video demonstrating the issue.

  • Our technical team will inspect and verify the defect.

  • Upon successful verification, a replacement product will be provided.

Aerokart India reserves the right to inspect the returned item before approving any exchange or refund.

3. How to Request a Return

You may request a return through any of the following methods:

Option 1: Online Support

Submit a return request through our support system by providing:

  • Order ID

  • Product details

  • Description of the issue

  • Supporting images/videos

Option 2: Customer Support

Contact our customer support team directly:

Phone: +91 8360543123

Our Mission

Our mission is to deliver high-quality electronic and robotics products that empower innovation. We aim to make advanced technology accessible and affordable for students, makers, and businesses. We focus on reliability, performance, and continuous product improvement. We strive to support creativity and build a strong tech-driven community across India.

Our Vision

Our vision is to become a leading provider of electronics and robotics solutions in India. We aim to inspire innovation by supporting creators, students, and tech enthusiasts. We strive to build a future where technology is simple, accessible, and impactful. We are committed to driving growth through quality, trust, and continuous advancement.

Customer Focus

We prioritize our customers by understanding their needs and expectations. We deliver reliable products with consistent quality and performance. We provide responsive support to ensure a smooth and trusted experience. continuously improve based on customer feedback to serve better every day. aim to build long-term relationships through trust, transparency, and value.